JACKSON, Miss.–A scam that was affecting mainly Arkansas and Louisiana has now made its way across the river. The Secretary of State’s office is now warning you about an attempt to get your money by trickery.
This is what happens. Someone calls claiming to be from Entergy. They say you’re way past due on your bill and they’re gonna cut you off. That is, of course, unless you pay them money. And, of course, they’re ready to take that over the phone. It’s a system called “Money Pak” and Entergy says they have nothing to do with that.
Entergy says if that happens to you don’t fall for it.
They remind everyone that Entergy never demands immediate payment of a past due bill.
- While Entergy does place courtesy calls if a customer is at risk for disconnection for past-due accounts, they are recorded calls made in advance of the cut-off date and are not from live customer service representatives.
- Entergy bills may be paid by phone using a credit or debit card, but only through Billmatrix, a third-party vendor under contract with Entergy.
- Customers should never give personal or financial information to strangers.
- If a phone call sounds suspicious, you should call 1-800-Entergy (1-800-368-3749) and ask to speak with an Entergy customer service representative.
If you have been the target of such a scam or other attempts to defraud, you should immediately contact the Mississippi Attorney General’s Office of Consumer Protection at 1-800-281-4418 or 601-359-4230 to file a report. If you are concerned your Entergy account has been affected, you can call 1-800-ENTERGY (1‑800‑368‑3749) to speak with an Entergy customer service representative.